Terms & Conditions

Welcome to Canlaa. By accessing and using our website (canlaa.com.my) or engaging with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Introduction

These Terms & Conditions govern your use of our website and services. By accessing our site or working with us, you confirm that you accept these terms. If you do not agree, please refrain from using our services.

2. Services

Canlaa provides digital solutions including web design & development, branding & identity, SEO & marketing, content & social strategy, e-commerce solutions, and maintenance & support.
Service details, timelines, and pricing will be outlined in official proposals or agreements with each client.
We reserve the right to improve, update, or modify our services at any time.

3. Use of Website

You may browse and use our website for personal or business purposes only.
You agree not to misuse, copy, distribute, or attempt to disrupt the functionality of the website.
Any unauthorized use may result in restricted access or legal action.

4. Intellectual Property

All content, designs, graphics, logos, text, and materials on canlaa.com.my are the property of Canlaa unless otherwise stated.
You may not reproduce, modify, or distribute any of our content without prior written consent.

5. Payments & Refunds

All payments must be made as per the agreed proposal or invoice.
Refunds are only applicable under specific circumstances, subject to written agreement.
Late payments may result in delays, suspension, or termination of services.

6. Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, and necessary materials (e.g., images, content, brand assets) to complete a project.
Any delays caused by the client may affect project timelines and delivery.

7. Limitation of Liability

Canlaa will make every effort to deliver quality services.
However, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services.
We cannot guarantee specific outcomes such as exact ranking positions, revenue, or conversions.

8. Third-Party Services

Our work may involve third-party tools, plugins, or hosting providers.
Canlaa is not responsible for downtime, errors, or issues caused by third-party services.

9. Privacy Policy

By using our website and services, you also agree to our [Privacy Policy].
We handle all client data responsibly and in line with applicable laws.

10. Termination

Either party may terminate services with written notice.
Upon termination, all outstanding payments must be settled.
Completed work up to the termination date remains billable.

11. Changes to Terms

Canlaa reserves the right to update or amend these Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

📧 info@canlaa.com.my
📱 +6011-6053 8640